How do I reserve my items?
There are 3 ways to reserve your items, you can contact us through our website, email or phone. You can send us a complete list of all the items and services that you are interested in, along with your event location and date. Once you are ready to sign the paperwork, we will send you a link to fill out and sign digitally. All Special-Order items must be paid in full at the time of booking.
Why do I have to pay a deposit?
The deposit is for us to hold all the items that you are requesting, specifically for you, for your date, for your event. Once you reserve the items, we can no longer rent them to anyone else. This is to guarantee that we will have all the items that you will need available for you.
Is my deposit refundable if I change my mind?
Since we are holding all the items specifically for you, the deposit is non-refundable. However, in some cases you can use the deposit for a future event within 6 months, this is based on availability.
Can I make changes to my order after it is placed?
Absolutely! Tent changes need to be finalized no less than 2 weeks before the delivery of your items. All other items can be changed no less than 1 week before the delivery/ or pickup of your items. All changes, final counts, and final payments are due 7 days prior to your event. All specialty linens or special order items can’t be changed or cancelled once booked. We recommend aiming high on your numbers as it’s always easier taking items off than adding them on. You may always add to your order, if we have the additional items available.
How far in advance do you recommend that I reserve my items?
As soon as you know that you need to rent items, you should go ahead and reserve them. We do our best to keep ample stock of all items for those last-minute events but some weekends are much busier than others and we do tend to run out of items at times.
Do I have to wash my dishes or linens?
No. All your linens and dishes will be given to you clean and ready to use. For your linens, you will be provided with a container to put your linens in at the end of your event. Please shake them free of food and debris. We recommend letting your catering company know of this policy. We will launder them once they are returned to us. If your linens are wet, please let them air dry before putting them in the bags we provide. For any mildew, burns, rips, tears or candle wax on the linens, a replacement fee will be charged to the credit card on file. The dishes will be delivered in dish racks, and will just need to be pre-rinsed to get the food particles off them before they are returned to us. A cleaning fee of 50% of the rental price will be assessed per item and charged to your credit card if the items are returned unreasonably dirty.
Can you do a site visit to go over what all I need?
Yes! We are more than happy to come out and meet with you to look at your event space. We do charge a $50 fee per site visit, however that will be applied towards your deposit when reserving your items.
What is the optional damage waiver?
We offer an optional damage waiver, which would add 10% to your order. This damage waiver covers accidental damages to your rented items, such as spills on your linens, etc. We do strongly recommend adding this to your order, to avoid unexpected charges after your event is over. Damage waiver does not cover mildew, burns, rips, tears, or candle wax on linens. Damage waiver does not cover any items that are lost or stolen, as well as any items broken due to being mishandled.
What if there is bad weather on the day of my event?
We sure hope the weather isn’t an issue for any of our outdoor events! Unfortunately, the weather in Florida is very unpredictable. We strongly recommend that you have a backup plan in place before the day of your delivery. We also ask that you inform us beforehand of your backup plan, so that we can try to schedule our deliveries accordingly. We do not offer any refunds in the event of bad weather, as it is completely out of our control.
If you have any additional questions or need any additional information, please give us a call at 386-445-1001 and one of our rental experts can assist you.